Public administration is expected to give various services to the society . For eg. Birth certificates, Passport, visa,scholarships etc.Such all services need the citizen to go and apply and get the benefits maually. With the help of ICT, the whole procedures can be done online and citizens get the services at one click.
with the advent of ICT's Public administration has been propelled to greater heights when it comes to drafting and finally releasing of reports, policy formulated, analysis of public services. it has made life a little bit easier to have such important documents on time...also these documents can easily be transmitted to relevant departments and society in general that depend on them through the electronic mails, so there is easy broadcasting of information using ICT's among peers and beyond.