How effective is the SERVQUAL model in measuring the quality of health services in the public sector?

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Prof-Dr-Ahmed Al-Baidhani أ. د. احمد البيضاني

The following paper will help you out in this regard:

Measuring service quality in the public sector: the potential for SERVQUAL

M Wisniewski - Total Quality Management, 1996 - Taylor & Francis

Jan Jansen

Have a look at this Dutch website: https://www.kennisportal.com/kennisitems/whitepaper-kwaliteit-in-de-zorg/

there industry specific quality systems and general quality systems like ISO and EFQM

hopefully this answers your question