Activity Based Costing(ABC) & Balanced Scorecard (BSC)
what data to collect to measure those indicators, and indicators which can add value to organization, what are these objectives have been met in public sector e.g
From the literature it is measured via dimension, the level of usage is usually measured perceptually. In public sector it is harder to measure since the nature of the service is different as compared to private environment. For example the notion of "customer" and "internal process" is rather blur in public sector (this is in the case of Malaysia), in Australia I am not that sure.
https://www.researchgate.net/publication/303484302_Relevant_Costing_Can_the_Method_Coincide_with_Different_Industries
Article Relevant Costing: Can the Method Coincide with Different Industries?
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