Actually a professor Tom Fitzsimons

The employee in modern management is the internal customer

You can improve your business through, mainly, two strategies:

- Customer Focus, which is primarily customer based

- Continual Improvement, since there is always a room for improvement.

According to ISO 9001:2015, the eight principles of Quality Management include:

1 Customer focus

2 Leadership

3 Involvement of people

4 Process approach

5 System approach to management

6 Continuous improvement

7 Factual approach to decision making

8 Mutually beneficial supplier relationships

Be committed consistently, listen and take action on customer comments, observations, complaints and demands. do continuous rebranding of your products/services and your operational efficiency.

study current competition@ and do industry analysis

Total quality management

There are many systems for total quality management and all of them, if implemented properly, give a good result. In my opinion the key thing is to realize that your first customer is your employee. You can not be everywhere, do everything and check on everything. You rely on your employee's dedication to getting things right. Hire well, listen to your people and treat your people like the valuable asset they are and quality will follow. Be careful and thoughtful when you hire and quick to let people go who don't work out.

Actually a professor Tom Fitzsimons

The employee in modern management is the internal customer

make quality in your business and make it standards

1. Customer survey: conducting a customer survey to get customer feed back on your company products and services quality

2. Competitors survey: conducting a survey on your competitors products and services will help get insight on what they are doing different that you are not doing. Also it will help you identify what their product or service lacks that you can introduce that will improve your product and services quality.

3. Improved technology: purchase improve technological equipment, adapt improved techniques of production.

4. Employees training: training your employees to aquire new skill and to improved existing skill in handling equipment, New production techniques, customer relationship

5. Payment mode: adopted payment mode that is suitable and convenient for your customers

To make quality in your business, ensure that what you are offering to the customer is what they are expecting in terms of quality. Have a unique selling proposition that your product or service offers. Customers not only look for practicality in products, but something unique is what can really give you’re business the boost it needs.

Define quality from your customer’s perspective. Knowing what your customers want precisely is the key to improving the quality. Define what needs improvement based on the experience and perceptions that you want your customers to form about your services and products. Place yourself in their shoes and try thinking from their perspective.What would they love about your product or service? Is it the fit, the appearance, the speed, the efficiency, the safety or the warranty? Define what matters most to them and set clear goals for improving on that field. Understanding the factor is as much important as making plans to improve the quality when you are trying to stay ahead of the competition in the current times.

Improving the quality of a business is all about knowing which dots to connect and when. Blend smart marketing with deft management and you are sure to enhance the quality of your business by many a notch.