I am starting NGS service business and would like to ask end users how and why they choose their NGS provider?
What would make them to switch to a new one? Price , Quality, Support , Turnaround time, Help with the experimental design ?
Thank you in advance, each opinion is very valuable!
Considering the cost benefit established by price, time and quality of data, we have choose Diversity Arrays Tech, in Canberra, Australia. http://www.diversityarrays.com
Depends if you one does diagnostics or research. In the former case one will probably select a certified sequencing facility. Moreover it always depends whether one has access to a bioinformatics facility or needs pre-analyzed data. Of course quality and turn-around time are important issues as well, in particular when e.g. a specific genetic lesion is important for clinical decision making.
Next generation sequencing platform reliability and data quality are very important. As a bioinformatist, I generate a FastQC report for the data to make sure of the quality of data before proceeding into furthur analysis.
Go for competitive price, quick delivery dates and proximity of client. If you target clinical NGS have Ion S5 platform in-house, if draft genome seqquencing take Illumina. Apart from DNA seq, expand to RNAseq, and 16SRNA seq, variant calling, SNPs detection, etc. Have a pdf report with all relvent statistics generated after every run for customer inspection.
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