Information credibility depends on some of the information quality attributes; mainly accuracy, relevance, coherence and authenticity. Credibility is classified as presumed, reputed, surface, or experienced property. Credibility is gained and lost based on the quality of information being delivered as well as perception and interpretation of information. With current explosive rate of data generated by different business processes as well as magnitude of published information on the web internet information are identified as resources. These resources lack quality verification mechanisms. Achieving higher levels of information quality assurance requires formalization of information architecture and organization processes. Do you agree? If so, how should we resolve this problem?
Dear Khalil,
You touched a very sensitive and important issue for anybody using internet as a resource for data and information. I agree with you that achieving higher levels of information quality assurance requires formalization of information architecture and organization process.
However, I would like to emphasize the fact that credibility is related also to the author of the message, and what is his/her purpose in delivering that information on internet. That means that credibility is related to the cultural values of the author of messages. A message can be almost perfect from organizational and architectural point of view but having a questionable purpose. At the limit, a message on internet can be used to inform wrongly/negatively the audience if the purpose was powered by negative values. Think about media manipulation and you get my point. Also, the cognitive and emotional context of the information should support the content of the message posted.
I think there is no way to have third-party verification throughout the Internet.
The solution is in media literacy of the general population. They have to learn how to scrutinize and question information.
The trouble is, many people do not want to do this because they select information which most fits their pre-conceived notions or worldview.
Constantin and Michael,
Many thanks for taking the in taking part in this dialogue.
I believe, in order to enhance the quality of information, specifically, the relevancy and accuracy dimensions, information ought to be classified. On the accuracy dimension, little can be done based on the current architecture level; however, on the relevancy dimension, many enhancements can be deployed.
Credibility can be achieved by classifying information based on a specified criteria that ought to be defined in a framework. This is where I see a good role for researches to define the criteria in a cohesive frame work.
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