Hot topics in Service Quality Management?

More F. Javier Miranda's questions See All

Is it possible to obtain a negative cronbach alpha?

Good evening everyone. If a questionnaire has 4 factors measuring different constructs as for example CAMI questionnaire measuring attitudes toward the mentally ill that has four factors:...

18 February 2021 3,223 3 View

What is exact impact of pH on preparation method of nanoparticles? why some nanoparticles are synthesized in ACIDIC pH while others in alkaline pH?

I am trying to prepare Cerium oxide nanoparticles. literature suggested the acidic pH of the reaction. what is the reason? what is the mechanism if so

28 November 2020 8,825 2 View

Estimate / Predict remaining useful life of a bearing without data of previous failure?

Hello, I am trying to write a program in Matlab to estimate the remaining useful life of a bearing without data of a previous failure. Do you think this is possible? I was thinking to use the...

27 November 2020 9,863 3 View

Why is cronbach's alpha sometimes calculated for non-unidimensional questionaries?

I've recently come across with several published articles where questionaries composed of more than one section (where every section is meant to gather data for separate variables/dimensions of...

11 November 2020 1,805 7 View

Two way ANOVA with non normal data?

Good afternoon everyone. I would like to know your oppinion or advise for the following: I would like to compare the results of a variable measured with a likert scale. I have two (or three)...

19 October 2020 4,564 4 View

Comparing two independent groups with very different sample size?

Hello eveyone. I would like to know your oppinion on the following. Do you think that it is adequate to compare two groups with very different sample size and non normal sample distribution? for...

19 October 2020 8,475 4 View

Could you recommend a Journal to publish a literature review about the relationship between globalization and ultranationalism in Europe?

Currently I am finishing the literature review about the relationship between globalization and the resurgence of ultranationalism parties in Western Europe. This is the first part of my Doctoral...

02 October 2020 9,773 5 View

What is your opinion about the use of interactive data visualization tools to share scientific data?

The use of interactive data visualization tools is becoming very popular to enable users explore the data from different points of view. These tools allow users to investigate data from different...

16 September 2020 7,744 10 View

Total Alkaloid Content?

Can someone suggest a simple calorimetric assay protocol for determination of total alkaloid content of plant extract?

10 September 2020 8,835 3 View

Where to find data for Frequency Regulation and Peak Shaving control signals for intregration of BESS to the utility grid?

I'm looking to study Battery Energy Storage System (BESS) integration to the utility grid for different applications such as Frequency Regulation and Peak Shaving. I would like to learn about...

05 August 2020 2,075 1 View

What's the best way to measure growth rates in House sparrow chicks from day 2 to day 10?

What's the best way to measure growth rates in House sparrow chicks from day 2 to day 10? Since, the growth curve from day 2 to 10 won't be like the "Logistic curve" it might not follow logistic...

03 March 2021 1,401 3 View

What does Servant Leadership mean today and in the future? What are the advantages and disadvantages?

In current time of many changes in business and world of work, a lot is said and reported about the importance, skills and benefits of leadership. Are soft skills becoming more and more important?...

02 March 2021 8,149 3 View

What are possible instrumental variables for business dynamics (firm entry/exit)?

Dear All, For my paper, I use business dynamics (firm entry/exit rates) as an independent variable in the econometric part. Due to endogeneity I follow a 2SLS approach, for which I need a...

28 February 2021 5,322 3 View

Why am I not able to use all VEP programs for the in silico analysis of avpr1b SNP's?

Good day researchers I am busy analysing the predicted effects of certain SNP's in AVPR1b. When using the VEP prediction programs (SIFT, Polyphen, FATHMM, LRT, Provean, Mutation Assessor, and...

28 February 2021 5,197 1 View

What are the important topics in the field of Artificial Intelligence in Business world?

Dear All, I am doing my MS in Electronic Businesses. And I am interested in the AI field and its applications for businesses, its benefits, impacts, etc. What kind of scientific research dominate...

26 February 2021 8,816 6 View

How can misfit between business requirents and ERP system business process be reduced?

One main reason for failure of most ERP implementations is the misfit between business requirents and ERP system business process be reduced. How can the misfit between business requirents and ERP...

22 February 2021 5,709 5 View

Why is ethics significant in business and how should one control unethical behavior ?

1. The significance of ethics to business and how to control bad behavior.

21 February 2021 882 14 View

How to simulate 5G Quality of Service characteristics?

For my research, I would like to simulate an end to end 5G network. My goal is to observe the behaviour of SDAP protocol, dynamic configuration of 5QI values etc. To summarize I would like to...

21 February 2021 7,624 3 View

How can we assess applied digital skills and soft skills through online examinations during COVID-19 semester?

The final qualification assessment for major programs is a strict regimen that involves different stages - oral and written exams, final project viva, internal and external review. How are ICT...

16 February 2021 1,762 8 View

Dissertation Topic Ideas for MSc Business Management?

Hello, I hope everyone reading this is doing well during these tough times. I am doing my masters in business management and considering dissertation topics. I'm interested in taking an...

15 February 2021 594 26 View

Nicholas D. Theodorakis

The dynamic and assymetrical effect of service attributes on several service evaluation attitudes

Everard van Kemenade

How to cope with continuous emergent change?

How to create a real Quality culture, get commitment from our staff?

Mahfuz Judeh

I agree with Mustafa. Quality Management for E-Services will be the hot topic in the coming years.

Nabila Nisha

https://www.researchgate.net/publication/305627093_Exploring_the_Dimensions_of_Mobile_Banking_Service_Quality_Implications_for_the_Banking_Sector

Article Exploring the Dimensions of Mobile Banking Service Quality: ...