What will be the hot topics in Service Quality Management in the coming years?
The dynamic and assymetrical effect of service attributes on several service evaluation attitudes
How to cope with continuous emergent change?
How to create a real Quality culture, get commitment from our staff?
I agree with Mustafa. Quality Management for E-Services will be the hot topic in the coming years.
https://www.researchgate.net/publication/305627093_Exploring_the_Dimensions_of_Mobile_Banking_Service_Quality_Implications_for_the_Banking_Sector
Article Exploring the Dimensions of Mobile Banking Service Quality: ...
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