google manually blocked two scholar citation profiles of colleagues

Two professors at my school created google scholar profiles attributed them our institution. So, on their articles, their names were underlined with hyperlinks to the GS profiles. They appeared on our group pages at Scholar: search: @emse.fr to see them.

This is an excellent way to improve an institute's web presence) Then, recently their profiles pages still exist but on their articles, their names are no longer hyperlinked nor can you find their Google Scholar Citation Profiles in our scholar group or by searching with Google Scholar. Is there a way to find out why they are quarantined and rectify their situation.?These professors are good scientists and their research is respected, but they are not especially tech-savvy. If they made some mistakes I am sure they would wish to know how to avoid them in the future

Any help would be appreciated

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