Here are some recommendations for learning about the construction of fuzzy ServQual:
Books: There are several books available that provide a comprehensive treatment of fuzzy ServQual and its applications in various fields, including service quality evaluation and improvement. Some of the recommended books include "Fuzzy Sets and Fuzzy Logic: Theory and Applications" by George J. Klir and Bo Yuan and "Fuzzy Measures and Integrals: Theory and Applications" by Zdzisław Pawlak and Roman Slowinski.
Online Courses: There are several online courses that cover the construction of fuzzy ServQual in detail. Courses on Coursera, Udemy, and edX are a great place to start. These courses usually include video lectures, quizzes, and hands-on projects to help you understand the concepts better.
Research Papers: There are many research papers available that explore the construction of fuzzy ServQual and its applications in various domains. Some of the journals that publish relevant research include the "International Journal of Fuzzy Systems", "Information Sciences", and "Expert Systems with Applications".
Conferences: Attending conferences on fuzzy sets and systems, service quality evaluation, and operations management can provide you with the latest developments and advances in fuzzy ServQual. Conferences such as the International Conference on Fuzzy Systems and Data Mining, the International Conference on Service Systems and Service Management, and the International Conference on Operations and Supply Chain Management are some of the best places to learn about the construction of fuzzy ServQual.
Practice: Finally, it is important to practice what you learn by applying fuzzy ServQual to real-world problems and analyzing the results. You can start by working on simple projects and gradually moving on to more complex ones. Practical experience will help you understand the concepts and applications of fuzzy ServQual better.