the balanced Scorecard has emerged as one of the most important techniques of performance management of a firm. Industries are practicising it as not only on financial outcomes but also on the human issues, the Balanced Scorecard provide a more comprehensive view of a business, which in turn helps organizations act in their best long-term interests. my following paper may be useful to you for your study
Even though this may not be directly related, I have sucessfully applied the very concept of balancing scorecard to achieve excellence in product manufacturing.
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Conference Paper Balancing of Competitiveness Metrics and Measures for Excell...