Does the application of artificial intelligence to automate credit scoring processes of potential borrowers allow to improve credit risk management processes and increase profitability of commercial banks' lending activities?

Does the application of specific artificial intelligence technologies for the automation of risk analysis processes, the execution of credit scoring processes for potential individual credit transactions, the ongoing monitoring of open credit transactions and the analysis of changes in the level of credit risk significantly allow the improvement of credit risk management processes and the optimisation of credit processes in the context of improving the profitability of commercial banks' lending activities?

Commercial banks operating according to the classic deposit and credit banking model generate revenues and profits mainly from lending activities. On the one hand, the formation of the quality of the bank loan portfolio and the level of financial results are determined by external factors, i.e. the economic situation in the economy, the economic environment of the bank's customers, borrowers taking bank loans and depositors placing their financial surpluses on bank deposits. On the other hand, the efficiency of the lending business and the development of financial results are also influenced by internal factors, which primarily include the efficiency of the credit risk management process. The credit risk management process is carried out on a stand-alone basis in terms of examining the creditworthiness of the potential or current borrower (ongoing monitoring of the loan granted) and the credit risk the bank accepts in the situation of granting a loan. The credit risk management process is also carried out in banks on a portfolio basis with regard to the entire portfolio of loans granted and by type of loan. Both in terms of the individual and portfolio risk management process, banks are seeking to improve and optimise these processes through the involvement of new information technologies and Industry 4.0. Thanks to these new technologies, banks have the possibility to transfer part of their risk management processes to the bank's internal IT systems and to offer loans also and increasingly via the Internet. Loans of relatively low amounts, consumer loans, instalment loans, i.e. mainly granted to the public, and working capital loans to businesses can already be entirely remote communication with the customer via the Internet. In the case of home and business loans, including investment loans, banks require the borrower to provide various business-related documents to carry out a creditworthiness analysis and examine a number of different economic, financial, operational, investment risk factors, etc., which can be used as a basis for the creditworthiness analysis. As a result, the process of granting these types of business, investment and housing loans, which are usually also for relatively higher amounts, is not yet fully feasible via the Internet when the process of granting these loans itself is not expected to generate high operational risks for banks. However, ongoing technological advances may also change this significantly in the future. At present, banks are trying to implement new Industry 4.0 technologies into their lending activities in order to improve and optimise their costs. The use of new Industry 4.0 technologies in banks is also determined by the need to improve computerised cyber-security systems with a view to constantly improving cyber-security. Recently, key Industry 4.0 technologies that banks are implementing into their operations include artificial intelligence, machine learning technology, deep learning, Big Data Analytics, cloud computing, Internet of Things, Blockchain, multi-criteria simulation models, digital twins, etc. Particularly new opportunities arise in terms of improving both remote marketing communication techniques, optimising banking procedures, reducing the scale of the bank's operational risks and also improving credit procedures and the credit risk management process by involving artificial intelligence in the bank's operations.

In view of the above, I address the following question to the esteemed community of scientists and researchers:

Does the application of specific artificial intelligence technologies for the automation of risk analysis processes, the execution of credit scoring processes for potential individual credit transactions, the ongoing monitoring of open credit transactions and the analysis of changes in the level of credit risk make it possible to improve credit risk management processes and the optimisation of credit processes to a significant extent in the context of improving the profitability of commercial banks' lending activities?

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Thank you very much,

Best wishes,

Dariusz Prokopowicz

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