Banks' managers point to new challenges in banking determined by growing customer expectations.
Customers of banking services use simultaneously more and more personalized e-commerce services and expect similar solutions from banks.
Research shows that in this area banks are increasingly competing with fintechs. which develop key financial services, including some banking services.
Do you agree with my opinion on this matter?
In view of the above, I am asking you the following question:
Does Robotic Process Automation improve the competitiveness of banks against fintechs?
Please reply
I invite you to the discussion
Best wishes