Bisbe, J., & Barrubés, J. (2012). The balanced scorecard as a management tool for assessing and monitoring strategy implementation in health care organizations. Revista Española de Cardiología (English Edition), 65(10), 919-927.
Agostino, D., & Arnaboldi, M. (2012). Design issues in Balanced Scorecards: The “what” and “how” of control. European Management Journal, 30(4), 327-339.
Amado, C. A., Santos, S. P., & Marques, P. M. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390-403.
My corporate has been using balance ScoreCard for a long time. but our sector is food manufacturing sector. Also I have attended a symposium for BSC 2014 held by the Inventors of BSC Kaplan & Norton I have many papers of this symposium I will try to send if you need. Moreover, since BSC is a paradigm for measuring strategy acheivement you can utilize any experience whatever its field.
Dear are plenty of pharmaceutical companies in the world which use the Balanced Scorecard for many purposes including control human resources indicators. Go to the website of top ten pharma companies of the world and see their Director's report and Management Analysis.
To control for human resource indicators in a Balanced Scorecard in the environment of a pharmaceutical company, you need to be aware of issues that are important for the pharmaceutical company with regard to its employees. This may be such indicators as training expenditure per employee, frequency of training attendance per employee, number of research proposals per employee, to mention just the few. These issues depend on the strategy of the company and the focus of your research. Please feel free to refer to my research paper: "The Balanced Scorecard and Beyond – Applying Theories of Performance Measurement, Employment and Rewards in Management Accounting Education". It was published in the International Research Journal of Management Sciences 4 (7), pp. 483-491 and thus can be used for referencing.
Paul
Article The Balanced Scorecard and Beyond – Applying Theories of Per...
I am currently working on a research paper about the development of a Balanced Scorecard for the board of directors in order to improve the directors' effectiveness. I hope it will be published by the first quarter 2017. I will send you the paper once it is published.