I have a similar title but the object is about electronic brand not bank

You may look at the following article:

Kingshott, Russel P.J., Piyush Sharma and Henry Chung (2018), “The impact of relational versus technological resources on e‐loyalty: A comparative study between local, national and foreign branded banks”, Industrial Marketing Management, 72(July), 48‐58. https://doi.org/10.1016/j.indmarman.2018.02.011

Hopefully the views/guidance as per the following papers could help:

• Amin, M. (2016) Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty, International journal of bank marketing, 34, 3, pp. 280-306.
• Bowen, J. T. and Chen, S. L. (2001) The relationship between customer loyalty and customer satisfaction, International Journal of Contemporary Hospitality Management, 13, 4/5, pp. 213-217.
• Chandrashekaran, M., Rotte , K., Tax , S. S. and Grewal, R. (2007) Satisfaction Strength and Customer Loyalty, Journal of Marketing Research, 44, 1, pp. 153-163.
• Hallowell, R. (1996) The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study, International journal of service industry management, 7, 4, pp. 27-42.
• Kundu, S. and Datta, S. K. (2015) Impact of trust on the relationship of e-service quality and customer satisfaction, EuroMed Journal of Business, 10, 1, pp. 21-46.
• Minjoon, J. and Shaohan, C. (2001) The key determinants of Internet banking service quality: a content analysis, The International Journal of Bank Marketing, 19, 7, pp. 276-291.
• Rod, M., Ashill, N. J., Shao, J. and Carruthers, J. (2009) An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study, Marketing Intelligence and Planning, 27, 1, pp. 103-126.
• Shankar, A. and Jebarajakirthy, C. (2019) The influence of e-banking service quality on customer loyalty: A moderated mediation approach, The International Journal of Bank Marketing, 37, 5, pp. 1119-1142.
• Siu, N. Y. M. and Mou, J. C. W. (2005) Measuring service quality in internet banking: the case of Hong Kong, Journal of International Consumer Marketing, 17, 4, pp. 99-116.
• Wu, Y. L., Tao, Y. H., Yang, P. C. and Li, C. P. (2010) Learning from the past and present: measuring Internet banking service quality, The Service Industries Journal, 32, 3, pp. 477-497.

Thanks, Kenneth Lui-ming Ngie , you have given a good number of literature to this and should be helpful to my thoughts in the area.