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The following papers may help:
- Aguinis, H. and Glavas, A. (2012). What we know and don't know about corporate social responsibility: A review and research agenda. Journal of management, 38, 4, pp. 932-968.
- García de los Salmones, M. d. M., Crespo, A. H. and del Bosque, R. (2005). Influence of corporate social responsibility on loyalty and valuation of services. Journal of business ethics, 61, 4, pp. 369-385.
- Luo, X. and Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of marketing, 70, 4, pp. 1-18.
- Martínez, P. and del Bosque, I. R. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 1, pp. 89-99.
- Oliver, R., L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 5, pp. 33-44.
http://www.ros.hw.ac.uk/bitstream/handle/10399/3071/LamA_0516_ebs.pdf?sequence=1&isAllowed=y
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