I am doing a research and this is the first time i am doing a research in this field. my research topic is 'A comparison of customer service offered by HEIs: A review of the Course Enquiries Service at the University of Salford'. I am looking for good articles which can relate to my research literature review section. and would like to know the best methodology to carrying a comparative analysis.
Dear Nimesha Tennakoon,
I Suggest you go and download the latest SCI/SCOPUS Based Journals with Impact Factor.
Good Luck
The following Links can be useful:
http://www.emeraldinsight.com/doi/abs/10.1108/09684881011035367
http://www.emeraldinsight.com/doi/abs/10.1108/09513551011022474
Mark, E. (2013). Student satisfaction and the customer focus in higher education. Journal of Higher Education Policy and Management, 35(1), 2-10.
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