We observe and use help all softwares/products, be it Microsoft Help Center or FAQs section or even Tutorials. Has anyone ever worked on creating a help ecosystem be it for one product or multiple? And has anyone done any research on any aspect of it?
Dear Kahlon,
I am not sure what you exaclty mean. If you mean automatic generation of help-files based on the source code and XML-Data, yes we have done in MOSSCO-Project under Linux. You need just to build the project. If this is what you mean, do not hesitate to ask for more details.
Hi M.Hassan Nasermoaddeli
Thanks for replying.
I am looking for how a help ecosystem is designed for any product/service. When to prompt a user with help, where to place the help, etc.
Your project while not directly related to what I am looking for would help me in understanding how some help systems would work. Please let me know where I can see an overview of your project.
Well, I think our project is quite different from what you are looking for, although it is a software which models ecosystem interaction within ocean physics.
What I understand now from "help ecosystem" is helpful information for the user of a product how to use or dispose it in a ecosystem freindly way. Is it true?
our project you find under www.mossco.de
I would put it as helpful information for a user to use any product. Like a help center which solves a users doubts or answers their queries.
Thanks for sharing your project.
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