"Bad" RA matches as a barrier to future requests article?

09 December 2015 1 7K Report

I read an article within the last few months that mentioned that RA recommendations that don't match the patron's needs form a barrier to future requests for service. I cannot find this article again. Does it ring any bells for anyone?

The mention about incorrect matches was a paragraph or two at the most, not the main thrust of the article.

It would have appeared in a trade publication or professional magazine or journal related to libraries.

The scope of the article was about general Readers Advisory, probably specifically in public libraries.

I read it in August or September of 2015, but it may have been published anytime within the last 5-7 years.

Sarah Morrison

Thanks, Keren. I feel like what I read was a published article (I think I remember reading it in print) and I want to say there were statistics from a study included to support the statement. If you know of any articles that talk about this topic and include a stat, can you suggest them? thanks!

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