I'm looking at gauging effectiveness of patient/client communication/learning and evaluation of online effectiveness. Psych evals aren't useful here. I just really want to know if there is an evaluation to determine if telehealth (i.e., client interface via online) is efficacious.
Dear Janet.
I have done 12 intervievs with callers/patients Calling Medical care help line in Sweden
Callers’ perceptions of receiving advice via a Medical Care Help Line.
Mayvor Ström, RN, RM MSc (1),
Bertil Marklund MD, PhD, Professor (1,2)
Cathrine Hildingh RNT, PhD, Assistant professor (1,3)
1. Research and Development Unit, Primary Health Care, Halland, Sweden
2. Sahlgrenska School of Public Health and Community Medicine, University of Gothenburg (UGOT)
3. School of Social and Health Sciences, Halmstad University, Halmstad,
Sweden
Correspondence to:
Mayvor Ström FoUU Primärvården Halland Box 113 31122 Falkenberg Sweden
Telephone no +46709796233 Fax 0346 58966 Email [email protected]
Abstract;
Telephone consultations with specially trained nurses are becoming an increasingly common form of care. AIM. To describe patients’ perceptions of receiving advice via a medical care help line. RESULTS. The patients perceived the help line as a professional, reliable and easily accessible asset in everyday life, that self-care is promoted through personal advice and that the help line is a partner with whom one can discuss reflections and feelings. It is also a kind of “back up”. The advice service is perceived as satisfactory when the nurse is calm, friendly, confirming and shows respect. Compliance and acceptance are enhanced when patients feel involved in the decision-making process. The fact that the service is easily accessible is perceived as simple and time-saving. CONCLUSIONS. Seen from the patient’s perspective, the telephone contact with the help line is a simple, easily accessible and secure alternative that is appreciated and used. Caring encounters gave rise to feelings, influenced by the agreement between one’s own needs and expectations, the encounter between human beings and the care provided. More in-depth studies is needed focusing on the patient’s perspective and characterises of the caring encounter over the telephone. RELEVANCE TO CLINICAL NURSING. Improved understanding of the patient’s perspective on the care provided leads to increased staff satisfaction and motivation. Care encounters by phone are common today for nurses and their well-being at work is beneficial for both them and the care they provide and thereby for the patients.
Triage help line nurse advice patients’ perspective telephone care phenomenography callers perspective tele-nursing
Sinserely Mayvor Ström
I can send to you the article if you want to???
Thank you so much for providing me with this information, Mayvor. It was affirming and comforting to know that patients have mostly positive reactions to telehealth. I would really like to see some research for the "in-depth studies" you recommended. I want to know if a third-party observer might be able to evaluate the effectiveness of the therapist in an online therapy session, in keeping with a set of standards set up for evaluating. If you think the article would give some ideas about what clients who seek out telehealth are specifically looking for/needing from medical professionals, please forward the article. I would love to see this information.
Warm regards,
Janet Wise
Some important things to consider. I encourage you to read this article. Article Continuing education training focused on the development of ...
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