Hi friends,
Currently, I am working on IT Service Management tool selection and implementation roadmap for public sector organizations. For the purpose, to verify my RQs and hypothesis, please suggest any simulator or similar tool or technique so I may proceed further.
Regards.
Imran.
Information technology service management (ITSM) are the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.[1]
Differing from more technology-oriented IT management approaches like network management and IT systems management,[2] IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality
Dear Dr Muhammad Imran Sarwar See the following useful RG link: Article Decision-Making in IT Service Management: A Simulation based Approach
Kindly see also the following useful link: https://www.mdpi.com/2078-2489/12/3/111/pdf
Also check please the following good link: https://www.ibm.com/cloud/learn/it-service-management
In the past I published the report on the roadmaps of services in the area.
If you are interested you can download the related works from my profile.
I wish you good work.
Dear Dr. Aref,
I am deeply grateful for your time and efforts to answer my question.
Regards,
Imran.
Dear Dr. @Gioacchino de Candia
Could you please mention the title of your paper, please.
Thanks,
Imran.
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