While finding a survey that has been done is nice, it might not be applicable to what you are trying to find out. In the end, you might have a survey that is meaningless.

My advice is to begin writing out a problem statement. What are you trying to research? Why is it important? Then, write a purpose to the survey and begin forming research questions. This is the framework you should begin with to formulate the actual survey items.

You seem to have some idea of what you want to research, which is a start. The problem with many surveys is that people don't take enough time in development and end up asking the wrong questions. You want a survey that measures what it was designed to measure (a very loose definition of validity).

Hi! Check this out:

http://etheses.whiterose.ac.uk/3497/1/322922.pdf

Appendix A: TQM Survey Questionnaire:

The questionnaire is based on 5 Pillars of TQM: Management Commitment (Commitment to Quality); Customer Focus; Quality Costs; Quality Systems; and Continuous Improvement.

Appendix 2: Sample of survey questionnaire

https://orca.cf.ac.uk/55700/1/U584219.pdf

It's not exactly what are you looking for, but maybe it could help.

While finding a survey that has been done is nice, it might not be applicable to what you are trying to find out. In the end, you might have a survey that is meaningless.

My advice is to begin writing out a problem statement. What are you trying to research? Why is it important? Then, write a purpose to the survey and begin forming research questions. This is the framework you should begin with to formulate the actual survey items.

You seem to have some idea of what you want to research, which is a start. The problem with many surveys is that people don't take enough time in development and end up asking the wrong questions. You want a survey that measures what it was designed to measure (a very loose definition of validity).

Appendix A of the theses recommended by David is, of course very exhaustive and is based on the self assessment model of ISO-9004.

Based on this you can proceed to draw up your own questionnaire.

But as suggested by William, clarify your outcomes-what do you want to measure-is it the awareness, the practice or the success/status of TQM in the organization.

V. T. Wakefield , here you go! Our newly accepted article where we developed a new TQM-benchmarking multi-dimensional scale:

Article Validating a New TQM-Benchmarking Measurement Model in an In...

Thanks,

A