To calculate a 5-point Likert scale score, assign numerical values to each response option, typically as follows:

• Strongly Disagree = 1
• Disagree = 2
• Neutral = 3
• Agree = 4
• Strongly Agree = 5

Example:

Suppose a respondent answers 3 questions as follows:

Total score = (4 + 3 + 5) = 12

If there are 3 items, the average score can be calculated as:

Average Score = 12/3

= 4