Isaias Namupala

3 Questions 4 Answers 0 Followers

Questions related from Isaias Namupala

Anyone who has used SERQUAL instrument to conduct an online Survey?

I'm researching Service Quality and Customer satisfaction in the Power sector. I'm planning to use the SERVQUAL model (Questionnaire) as my research instrument, but I don't know where to get an...

05 May 2018 3,938 1 View

What is the best sampling strategy when one is using an e-mail survey?

I'm planning to send email to respondents to partake in my survey, but I'm not sure to whom I should send emails. To all my target population or just to the sample size

03 March 2018 2,340 6 View

Is quantitative research the best method to use when studying Service Quality and Customer Satisfaction?

I'm doing a research about Service Quality and Customer Satisfaction of a power utility company. I'm only concentrating on residential (domestic) customers. I will use SERVQUAL as my research...

03 March 2018 5,437 4 View