VOC is certainly nothing new. The more brands understand their customers, the better they are able to create products and services that meet their needs, gain competitive intelligence, and identify shifts in purchasing intent and behavior.
Artificial intelligence and automation are increasingly unlocking new and exciting types of VOC data that is more actionable for decision makers. Through the adoption of AI and machine learning, companies can gather data from all their customers, not just a small sampling that has interacted with their brand through a survey. AI enables a much deeper understanding of customer behavior and satisfaction, including voice, facial analysis, and chatbot technology. AI technology for VOC insights will continue to grow in 2020, along with the software companies who are bringing to market new and better methods to measure and analyze data and predict consumer behavior.
Have a read on to my new publication: Article Is Robotics and Artificial Intelligence the future of Manage...
Have a read on my new publication: Article Is Robotics and Artificial Intelligence the future of Manage...
Hey;
Have a look at
https://www.opentext.com/products-and-solutions/products/ai-and-analytics/opentext-magellan/ai-powered-voice-of-customer
https://www.academia.edu/37494546/Voice_of_the_Customer_VoC_A_Review_of_Techniques_to_Reveal_and_Prioritize_Requirements_for_Quality
https://www.semanticscholar.org/paper/VoC-DL%3A-Revisiting-Voice-Of-Customer-Using-Deep-Suresh-GuruRajanT./3b4889e6bb0e73b8369095f91924db9823c8e3f5
Please look at the class
Machine learning
by professor
Yasser
from
Caltech university
on
YouTube
Check out my blog regarding AI.
Available at: https://shivajane.blog
Thanks Mokhaled N. A. Al-Hamadani , Ziad Sobih and Jane Abbasvand
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