I am working on a tool myself.
At AZ groeninge they work with KWS, an electronic program. I am searching for alternatives and perhaps a few links to the academic grounds for choosings the program, system..
Hi Bert, I wish to share with you what we do in Uganda, South western Uganda in particular. With the Ministry of Health guidance and tools supplied, we have a robust system for patient follow up, especially for those in chronic care. The MOH technical guidance is that all health units providing ART services do use the appointment book. This is part of /critical in the appointment system. The appointment book is placed at the dispensing window where the patient's next appointment data is declared to the patient and documented in the book. Before the appointment date, patients are sent reminders in form of sms. On the appointment date, a quick roll call is made to establish how many have showed up and those not are phoned. In case some are not reached by phones, then peer educators (HIV patients who volunteer to support in the routine running of the clinic) visit the defaulters homes and give an update why they didn't come back and when they will be able to make it to the clinic and new dates reflected in the appointment book. There is also a tracking system for monitoring lost to follow up rates. Of course, team work is pertinent and routinely before clinic runs there is deliberate arrangement to convene meetings to discuss deployment plans in accordance with the number of clients expected as per the appointment book. The above is being improved by use of the Open MRS, an adapted WHO electronic data base that can generate appointment lists and also aid develop search lists that can then be shared in the early clinic day meetings.
You may find the work we have done and published on Proactive Office Encounter (POE). Here are some linkshttp://www.ncbi.nlm.nih.gov/pmc/articles/PMC2937843/
http://www.wsj.com/news/article_email/complete-care-makes-visiting-the-doctor-a-team-event-1402078720-lMyQjAxMTA0MDAwODEwNDgyWj
https://dnyxpbftxvizj.cloudfront.net/attachments/d308966e-7c45-44b2-b6ea-eabd31ebdde3.pdf