I'm looking for a validated measurement tool, which could be used to assess clients' satisfaction with using an innovative service. Targeted user group - patients with mental health disorders.
https://www.marketingscales.com/search/content/Satisfaction%20service
Check the following articles (all are from ScienceDirect):
"Quality management in healthcare organizations: Empirical evidence from
the baldrige data"
"Analyzing the ambiguous relationship between efficiency,quality and patient satisfaction in healthcare services: The case of public hospitals in Turkey"
"Healthcare quality innovation and performance through process orientation: Evidence from general hospitals in Switzerland"
"The patient safety chain: Transformational leadership’s effect on
patient safety culture, initiatives, and outcomes"
I recommend the NHS friends and family scale that's based upon the Net promoter score (NPS)
- Badges
- Science topic
- Similar topics
- Econ
- Innovation Economics
- Innovation