One of the five elements of Goleman's version of emotion intelligence is social skills. How do we test to determine if someone possesses this competency?
Or does asking this question indicate lack of social skill? (That part is only a joke.)
Emotional Intelligence, which refers to one’s ability to assess, identify and manage the emotions of themselves and others around them. Emotional Intelligence is indicative of an individual’s likelihood to consider the emotional needs of others in regard to areas such as decision making or team-based exercises.
Team Working, which suggests the extent to which an individual may be comfortable working with others and the efficiency of the work completed during such tasks. Those with good teamwork skills are likely to contribute within a group as well as supporting others ideas, while helping to maintain productivity and a high level of performance overall.
Empathy, which is indicative of how able the candidate is in regard to recognition of others current emotional state as well as their own. Those with increased empathy are generally considered able to appreciate and understand how others may be affected by emotions or behaviours, through specific cues that may not be detected by those who are not so empathic.
Integrity, which relates to the consistency of ones values, actions and truthfulness and is often influential in how respected that individual may be, as well as the value placed in their opinion. Someone with high integrity may avoid that which could contradict their principles even in the case of personal gain and could be considered to be trustworthy and fair-minded.
Social Boldness, which incorporates confidence, assertiveness and courage and applies it to a social context, for example, those who convey social boldness are not likely to shy away from conflict and will assert themselves when they feel it necessary, such as standing up for their own beliefs or those of others and are generally considered able to express themselves freely.
Professor Richard Boyatzis of Cape Western Reserve University has written extensively in the area of Emotional Intelligence. You could refer to the following URL: http://veritasalliance.com.au/documents/eci-brochure.pdf. In addition, the following titles:
Boyatzis, R.E. (2006). Using tipping points of emotional intelligence and cognitive competencies to predict financial performance of leaders. Psicothema, 18, 124-131.
Boyatzis RE, Batista-Foguet JM, Fernández-i-Marín X and Truninger M (2015) EI competencies as a related but different characteristic than intelligence. Frontiers in Psychology, 6:72.
Amdurer, E., Boyatzis, R.E., Saatcioglu, A., Smith, M.L. and Taylor, S.N. (2014) Long term impact of emotional, social and cognitive intelligence competencies and GMAT on career and life satisfaction and career success. Frontiers in Psychology. 5:1447
A nice behavioral rating scale for social skill can be found in:
Fydrich, T., Chambless, D. L., Perry, K. J., Buergener, F., & Beazley, M. B. (1998). Behavioral assessment of social performance: a rating system for social phobia. Behaviour Research and Therapy, 36(10), 995-1010.
A nice behavioral rating scale for social skill can be found in:
Fydrich, T., Chambless, D. L., Perry, K. J., Buergener, F., & Beazley, M. B. (1998). Behavioral assessment of social performance: a rating system for social phobia. Behaviour Research and Therapy, 36(10), 995-1010.
It depends on the particular skill you want to measure. To measure verbal empathy I use the Empathic Communication Coding System develop by Bylund and Makoul. Attached article, however there are coding manuals that I can provide if needed.