Organisational changes of higher education institutions typically change the organisational units (departments, faculties, support services). Education policy of Ministries change the degree programmes (or subjects). The organisational changes do not often refer to the change of processes, which could be more efficient than the structural changes. The Balanced Scorecard approach typically has the perspective of processes and structures. I attach one of my papers. You can find more of my studies in ResearchGate.
Kettunen, J. (2008). A conceptual framework to help evaluate the quality of institutional performance, Quality Assurance in Education, 16(4), 322-332.