Service based competence Questionnaire ?

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Raza A.

Finally I have found myself to study on this from one paper and the link is below.

https://www.emerald.com/insight/content/doi/10.1108/ER-07-2016-0140/full/html

Desalegn Abraha Gebrekidan

Dear Raza A.,

Can you please tell us what you have learned from the above article including its strengths and weaknesses.

Best Regards

Desalegn Abraha

Can you please tell us what you have learned from the above article including its strengthes and weaknesses?

Sir,

I was searching scale to test Service competence and in this article, a self-developed scale on Service Ability is given. Which I think would help to test this variable. Honestly, I have not read the whole article. Please guide further.

Dear Raza,

Thank you for your immediate reply. I will read the article carefully for a better understanding adn further discussion. When you write, the self-developed scale on Service Ability would help to to test this variable, which variable are you referring to. Moreover, is it possible to test any variable with a self-developed scale on Service Ability. Or is it clearly stated on the article that the development of a self-developed scale on Service Ability is for the purpose of testing a variable?

Thanks for your answer and may I ask you to compare what you wrote above with your last answer.

The two answers are I think the same. Service Ability or Service competence or Service based competence have the same meanings. Is not it?

I agree with you as they are more or less the same. But, one has to keep in mind tha they can be used with slight differences in defferent contexts. Howerer, in general they it is safet to clim that, service ability or service competence or service based competence have the same meanings.

Desalegn

I repeat what I have written above as I noticed some minor misstakes.

I agree with you as they are more or less the same. But, one has to keep in mind tha they can be used with slight differences in defferent contexts. Howerer, in general it is safet to claim that, service ability or service competence or service based competence have the same meanings.

Jaspreet Kaur

Service based competence or simple competence is a constrcut and you could get a Set of choices of statements from the past study or else a standard scale could be found with statements written by an author in that field from past research papers

Your questions seems to be very interesting but as I don't have the materials that you are looking for I will not be able to answer your question. However, I would like to ask you to share with us if you happen to get the material that you are looking for.