Support service departments or offices in a university are usually comprised of administrative office, student affairs, IT, admissions, etc. With and without them, a difference can be made. What do you think?
Question for discussion: Why is collaborative support important in the success of teaching and learning in higher education?
If there is an integrated campus management systems, then yes Administrative office and IT help in maintaining daily flow-sheets of on- going lectures, extra curricular activities and daily log sheets of teachers. Such control files can be shared and updated in co-workspace. This ensures smooth work flow in the institution.
What is the alternative to 'collaborative support' in your model? I suggest 'UNcollaborative support' (an oxymoron?) could comprise competition, (passive) aggression, coercion, manipulation, avoidance, fraud, sabotage etc - all of which are not really 'support', and obviously would undermine the success of teaching and learning in higher education. So, the evidence to address your question could be gleaned from the opposite, from examples of uncollaborative support. Or are you suggesting some other alternative to collaborative support?
Thanks a lot, to Deepali and Karl, for your valuable contribution to the discussion.
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