28 December 2017 4 5K Report

I need to replicate the study by Oentoro, Popaitoon and Kongchan (2015) on the 'perceived supervisory support and service recovery performance. The moderating role of personality traits'. The study examined 2 personality traits- emotional stability and extraversion. I want to replicate the study but also include personality traits- agreeableness and conscientiousness.

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