12 December 2017 5 1K Report

- Audio of the call is converted to text

- 5 words are essential from a 1000 words text file...

The words imp for a policy company will be policy no. and customer name.

Company: How May i help u...

Person : I have an issue.

Company : Sir may I know your Policy no. and your Name?

Person: XYZ policy no. ABC name

Company: Please tell us our issue?

.....

Now in this conversation the policy no, name and issue are important keywords and the answer replied to is stored respectively in database.

If the same person calls again.. then it is updated in the database rather than creating a new record.

- these words depends on the conversation.

- For an Insurance company: words asked will be policy number and issue of the user.

- I know JAVA. Is this sufficient to code the best solution?

- I don't want to code the basic solution. Searching a keyword with each string in the text. I would want a more sophisticated solution to it.

- Should I learn courses like AI, NLP to get best outcomes

- Which are the Best algorithms ?

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