ESN has evolved from ESM (enterprise social media) to focus more on collaboration and networking between individual employees, and less emphasis on collaboration across business groups.
Social networking is somewhat successful in our personal lives, but its success internally between employees of the same organisation is less so. Why do you think this is the case?
That is a very interesting topic. We did research on how hierarchy influences communication between employees in ESN. The results showed, that ESN can support cross-hierarchical communication. In the case study (analysis of > 110.000 messages) we found that communication activity has a higher influence than hierarchy on the probability to receive responses from other employees, the number of replies and the time lag until the first reply. The influence of hierarchy on the internal communication via ESN deminished over time. For further information, please have a look at the article "From Top to Bottom - Investigating the Changing Role of Hierarchy in Enterprise Social Networks" from my profile.
(link: https://www.researchgate.net/publication/276171195_From_Top_to_Bottom_-_Investigating_the_Changing_Role_of_Hierarchy_in_Enterprise_Social_Networks)
Article From Top to Bottom - Investigating the Changing Role of Hier...
Great thanks for this, just downloaded your paper. Will likely use it as part of my lit review. Cheers
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