How is TQM applied in university departments by those who are head of deparment? Or how the deans understand to apply TQM?
Dear Dr Bungau,
My research of TQM in education shows that TQM certainly has the capacity to improve students satisfaction in administrative areas such as registration and fees payment, dissemination of information, and communication practices of support staff.
However, when TQM is applied to the T&L aspects of academia, there are concerns that it results in standardization of learning. This can defeat the real purpose of learning, which is all about keeping an open mind, exploring unchartered territories and constructing new knowledge. TQM in T&L seems to make academics reluctant to experiment with their T&L approaches and distinguish their uniqueness from one another.
Hope this helps!
Dr Aida Idris, University of Malaya, Malaysia
Dear Dr Bungau,
My research of TQM in education shows that TQM certainly has the capacity to improve students satisfaction in administrative areas such as registration and fees payment, dissemination of information, and communication practices of support staff.
However, when TQM is applied to the T&L aspects of academia, there are concerns that it results in standardization of learning. This can defeat the real purpose of learning, which is all about keeping an open mind, exploring unchartered territories and constructing new knowledge. TQM in T&L seems to make academics reluctant to experiment with their T&L approaches and distinguish their uniqueness from one another.
Hope this helps!
Dr Aida Idris, University of Malaya, Malaysia
Hi Simona,
As you would be aware TQM is about improving the service/product for the customer, in this case students. So applying TQM to universities is the same as for any other manufacturing or service organisation. While many uni department offer excellent service levels to both students and staff, the major barrier to the success of TQM is the mindset of many academics, who believe they are not providing a service and students are not the customer.
Tengo una maestría en Calidad Total y Competitividad por parte del CIDEM Centro de Investigación Y Desarrollo del Estado de Michoacán y en base en ello es que puedo emitir una respuesta.
La norma ISO-9001, evalúa los procesos realizados por personas, es decir lo que ellos hacen en sus áreas, en relación a lo que ellos dicen que hacen.
La TQM o la dirección con calidad, permite a los directivos de las instituciones y gerentes tener el control total de todos los proceso mediante el uso de indicadores como los que ofrece el Cuadro de mando Integral del Balanced Scorecard como un sistema de administración o sistema.
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