In present era customers are at Loss with the forged notes dispensed from ATMs,how to safeguard them,is the present question,as well as what different economy is dealing with such issue.
Dear Frederick!!!
Well in Pakistan,when you get a forged currency note from ATM then you must show in front of CCTV cameras installed within ATM. Show the note in such a way that CCTV may get its serial number noted.
After this you may claim the bank which owning that ATM and that CCTV footage will be supported document for your claim.
Further in Pakistan, State Bank of Pakistan takes measure to kill this issue by circulars issuing to banks and imposing fines if such notes are placed into TAMs
Thanks Nawaz ...
But question arises whether Banks let their customers actually see videos recorded in CCTV cameras of ATMs.
Mean while, what if someone is out of his hometown and then in some different place this event happens ?
Yes they permit to watch CCTV footage otherwise customers have option to launch a complaint to State Bank of Pakistan which is a troublesome for Banks.
If some one is out of home town then he may note down the ATM location, Bank name of that ATM.Further, there is always a phone connection to contact to that Bank.
In Most of the ATM, ATM location name, Bank name, area manager name is written along with contact number of concerns.
please remember that I am talking about in context of Pakistan only.
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