How can artificial intelligence help improve cyber security systems and techniques in online and mobile banking?

In recent years, technologies that play an important role in the field of Industry 4.0, technologies that determine the current fourth technological revolution, including machine learning technologies, deep learning and artificial intelligence are finding their way into improving cyber security systems. Financial institutions, including commercial banks, are implementing a certain generation of artificial intelligence technologies into specific areas of banking in order to increase process efficiency, economic efficiency, etc. Artificial intelligence is already being used by banks to improve remote communication processes with customers, in call centre departments as part of the creation of automated remote communication systems and digitised adviser avatars, in the process of managing credit risk and other risk categories, and also in the area of cyber-security.Therefore, opportunities are emerging for the application of artificial intelligence technologies in improving cyber-security techniques and systems in various areas of cyber-security in online and mobile banking, including issues such as:

1. improving cyber-security techniques to protect the information systems of financial institutions, including banks, from external cyber-attacks via email and ransomware viruses.

2. improving cybercrime risk management systems for integrated internal information systems connected to the Internet.

3. Improving cyber security techniques implemented through the implementation of new Industry 4.0 technologies, including artificial intelligence, machine learning, Blockchain, multi-criteria simulation models, etc., and advanced analytical techniques such as Big Data Analytics, Business Intelligence.

4. improving the anti-spam systems used to protect email inboxes in order to increase the filtering out of emails where cybercriminals use phishing techniques and/or send malware and ransomware viruses in the background of the email.

5. Improving cyber-security techniques for online and mobile banking systems with a particular focus on mobile banking implemented on the bank's customer side using smartphones equipped with specific operating systems and web applications.

6. Analysis of the level of effectiveness and cyber security for biometric techniques for encoding access to information systems as an important factor in cyber security.

7. perfecting cyber-security techniques in integrated, internal, intranet information systems operating in financial institutions, including commercial banks characterised by a complex organisational structure and companies forming interconnected business entities.

In view of the above, financial institutions, including commercial banks, are implementing a certain generation of artificial intelligence technologies in various areas of banking, including in the improvement of cyber-security techniques and systems.

In view of the above, I address the following question to the esteemed community of scientists and researchers:

How can artificial intelligence help improve cyber-security systems and techniques in online and mobile banking?

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Thank you very much,

Best regards,

Dariusz Prokopowicz

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