Post COVID-19, certain Hotels network's ongoing HR system was not able to fulfill the drawn- out needs of the worldwide labor force. Since the launch, the workforce in the US have been utilizing this upgrade and finding it productive, the new HRM modules automate the organization and the daily HR exercise such as core HR processes, recruiting, payroll, absence management, performance evaluation, compensation, and learning. The module is also available in multiple languages.
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In Indonesia, not all hotels have adopted Cloud Suite for their HR systems, but the trend is clearly moving in that direction.
Context of the Problem:
The hospitality industry in Indonesia, especially large hotels, faces increasingly complex HR challenges, including:
- Intense competition: Demands operational efficiency and excellent service.
- High mobility: Hotel employees often work remotely or in various locations.
- Dynamic regulations: Requires an HR system that is adaptive to changing labor laws.
- Modern employee expectations: Employees want easy access to information and HR services, as well as a personalized work experience.
What Large Hotels in Indonesia are Doing:
Many large hotels in Indonesia have realized the importance of modern cloud-based HR systems to address these challenges. Some examples and verifiable sources:
- Accor Group: Uses a cloud-based property management system (PMS), such as OPERA Cloud, which is integrated with HR modules.
- Hotel Mulia Senayan: Implements a cloud-based HRIS (Human Resources Information System) to improve efficiency and employee services.
- The Ritz-Carlton Jakarta: Uses a cloud platform to manage employee data, recruitment, training, and career development.
Benefits Experienced:
Hotels that have switched to Cloud Suite generally experience benefits such as:
- Increased efficiency: Automation of administrative processes, payroll, and absence management.
- Better decision-making: Comprehensive HR data analysis to support talent management strategies.
- Improved employee engagement: Easy access to information and HR services through mobile platforms.
- Scalability and flexibility: The system can be adapted to the evolving needs of the hotel.
- Cost savings: Reduced IT infrastructure and maintenance costs.
The trend of adopting cloud-based HR systems is increasing. Large hotels have pioneered the implementation of this technology and are reaping the benefits. In the future, it is expected that more hotels will follow this path to improve their efficiency, effectiveness, and competitiveness.
Reference:
- Accor Official Website: https://group.accor.com/en
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