My lab is troubleshooting a Thermo DSQ MS. It seems that the computer cannot connect to the DSQ MS. The software (Xcalibur) keeps popping out "Cannot open the ethernet connection."

We have make sure that the connection on DSQ MS is functional (the signal light is green). We have also make sure that the ethernet cable and the ethernet on the computer works.

In addition, we reset the DSQ MS but this did not help too much.

Anyone has any troubleshooting suggestions?

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