entiendo que el lenguaje oral o escrito es fundamental en el trabajo del gerente, porque la forma de comunicacion, determina el tipo de gerencia adecuada para la organizacion y el vinculo con los colaboradores.

me parece un tema muy crucial en la gerencia moderna.

The short answer is: Yes!

Henry Mintzberg identified the following 10 roles of Management: Figurehead, Leader, Liaison, Monitor, Disseminator, Spokesperson, Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator.

The performance or quality in *at least* 5 of these management roles (Liaison, Disseminator, Spokesperson, Disturbance Handler, Negotiator) depends significantly on communication skills.

Communication is one of the most important skills required by any manager.

Effective communication skills will enable goals to be achieved. This is done through reducing noise and providing clarity in process management. Moreover, motivation can be raised and morale boosted through effective communication.

Effective communication is especially important in cross cultural situations where misunderstanding can eadily arise due to language and cultural differences.

However, weak communication skills can result in failure of the firm. In fact, even when things are functioning well, weak communication can spread negative feelings and cause dishormany, weakening the firm and reducing productivity.

I agree in all, especially in the third paragraph of @Teddy Lian. Many of the problems in public organizations are because the lack of communication. But it isn't the problem root, like you said, the manager have a little bit of authoritarianism and makes the other people of the organization fits in his way of management, instead he or she can change. This situation didn't consider the problem of language barrier, only in the skills of manager.

Thank you for help and your opinion!

In fact, quality development in management begins with communication. For example, administrators use communication to provide workflows. This situation is important in terms of continuous improvement and sustaining the assets of institutions. Managers should not forget that people are the focus of everything. Managers can have a great technology or management process, but it is the one that people make it functional.

I agree with you. Thank you for your answer.

Dear Emina,

I agree with previous opinions that highlight the role of communication skills in quality management. I would like just add some conceptual arguments:

1. Leadership (which is based on excellent communication skills) is one of the 8 quality principles in ISO 9000

2. The EFQM model is based on 5 enablers and 4 results criteria. The first enabler is Leadership

3. In Six Sigma Green Belt courses the attention is paid mainly on statistical skills development (hard techniques). Six Sigma Black Belt courses focused mainly on communication skills development.

Kind Regards.

Peter

Considero que la comunicación es fundamental en la calidad de la gestión, porque con ella se logra optimizar los.procesos, con participación plena de los trabajadores y directivos.

The short answer is that the objectives of management communications are to encourage members of the company to share the vision, create and maintain confidence in corporate governance, motivate and empower employees. Communication competence is mandatory for company management representatives. The misunderstanding of the importance of communications and the weak, unprofessional communication policy is detrimental to each company.

It seems most here would agree that good communication skills are important, but I think we need to be a bit more subtle about this, because what constitutes "good communication" varies depending on context. Good communication skills in the military may mean giving clear and rational orders; in the business world it may mean being open to conversation and discussion prior to making a decision. Personally, I have also found some people over-communicate. They tell me considerably more than I want, or need, to hear to accomplish something. Faculty meetings are all about "communication" and are also a complete waste of time for the most part.

This is a very difficult question and a simple answer will not address the complexity of the situation. One of the main aims of communication management is to assist management to align employees' aims and objectives to that of the organisation, in other words, to motivate employees to not only work to attain their own goals, but also that of the organisation. If managers, especially middle managers, do not have good communication skills or insight into the importance of such skills, they will fail to provide clear guidance to employees regarding their tasks, and/or fail to motivate employees. Therefore, weak communication skills negatively affect organisation-employee alignment as well as employee motivation, which negatively affect organisational performance.

In my experience, communications can be a game changer for team dynamics and productivity. Elements such as transparency and timeliness of communications are crucial for determining how the team members work together and get the job done.

Sure communication affect management quality please see Project Management Body of Knowledge (PMBOK® Guide) .

العمليات الاداريه من اهمها هو الاتصال بين العاملين وبين الاداره العليا وكذلك بين الموسسه والعملاء

definitivamente la esencia de la buena gestion, estriba en una fluida interrelacion y comunicacion entre los miembros de una organizacion

There is no organization without communication. Poor communications cannot spread information in an organization and affect negatively the whole management. People inside organization cannot take the right decisions.

Dear Emina Terzić:

Yes, and it is necessary to work both on interpersonal communication that generates empathy and on organizational communication for optimal coordination and general management of the teams.

Yes, it strongly affect, as escallation and CAPA's effectiveness raised by communication.