Sustainability is a key issue and condition for the survival of the tourism and hospitality industries. However, some tourists fear that the costs of the implementation of sustainability measures will impact negatively on increasing prices and reducing quality. Is it possible to implement sustainability measures and at the same time keeping prices unchanged or even reducing prices while improving service quality? Can you give some examples?
yeah there is a paper about that where sustainability allows to reduce cost long term, with an example after the model is developped
Pan, S. Y. and al. (2018) ‘Advances and Challenges in Sustainable Tourism Toward a Green Economy’ Science of the Total Environment 635, 452-469
Dear Adrien,
Thanks for your reply and suggestion, I'm going to read that paper.
very nice question...sustainability can be achieved by reducing the tourist spending and in other words its called over tourism in various destination, and it is one of the most emerging concept in the present scenario and a new and fertile area of research in tourism parlance. Similarly service quality can be one of the prominent tool for achieving sustainability in tourism and hospitality industry.The service quality can be replaced by the new concept called "service encounter" or "moment of truth" .
I think very few papers on this above issues... can be a good research area
Sustainability became the new fashion for most sectors including the hospitality and tourism industry. Sustainability shall do not mean high prices or pay a premium, for instance using local food in the hotel or restaurant food supply chain management would reduce food costs ( transportation, waste, etc.) and boost the triple bottom line of sustainability which will lead to an increase in the quality of service (as a measure) and the overall customer experience.
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