This is necessary for my asm. I cannot find the articles/ documents/ researches/reports that includes the questionaires. Remenber it's quantitative researches.
I research about the impact of AI chatbot on customer experience in Uniqlo
Diem Quynh
The following are few research papers that explore the impacts of AI chatbots on customer experiences that might help you:
Article AI-based chatbots in customer service and their effects on u...
Article Between artificial intelligence and customer experience: a l...
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