Rita Rueff-Lopes

3 Questions 11 Answers 0 Followers

Questions related from Rita Rueff-Lopes

Good papers on employee training in call centers?

Hello everyone, Call center work may be extremelly stressful for employees. They often have to deal with high targets, performance monitoring, short breaks and few opportunities for career growth....

01 January 2015 2,961 3 View

Why, in the Affective events theory, is turnover intention mediated by job attitudes?

Hello fellow researchers!!! I'm looking for suggestions about interesting longitudinal studies on turnover intentions, perhaps with emotions / moods as predictors or general work conditions like...

10 December 2014 8,390 5 View

Are there any unmissable studies on / with the validation of observation grids for service interactions?

Papers on observation grids on service interactions? TIA

17 November 2014 2,527 1 View