Gersha Pierre

2 Questions 6 Answers 0 Followers

Questions related from Gersha Pierre

Are there any recent, modern replacements for Total Quality Management (TQM) that can be applied to the higher education sector?

I recently developed a new contextually relevant scale to measure service quality at a local tertiary education institution for my dissertation. Now I want to develop recommendations for...

02 July 2021 1,316 8 View

Should I conduct both EFA and CFA factor analysis on my data as part of the scale validation process?

I am developing a new scale based on the SERVQUAL model bu using newly developed items. To confirm the best factor model i am conducting factor analysis. I split the data into two sets,...

12 October 2020 5,452 7 View