The use of means of communication in the performance of banking services may works to achieve many advantages, the most important of which is the speed of performance and the second is a reduction in the costs of the services provided
Technology (mobile and Internet) have increased the reach and reduced the fost of delivering financial services significantly.
it is necessary to specify what type of information to disclose in order to choose the most appropriate means of communication.
I'm not sure what exactly is meant by the question. There appears to be an improvement in productivity and reduction in employee turnover when there is routine, consistent conversation between management and the frontline people. This of course results in cost reduction and improved performance of the bank.
As far as the impact of mobile and internet, I don't know if there has been an improvement. This would be a good area to review. I know the efficiency curve is beset somewhere between the largest banks and the smallest. I suspect there is a sweet spot.
there are a big role of means of communication in raising the performance of banks. by raising the productivity (economizing time, efforts, costs of transport, bureaucratic procedures).
Perhaps, the researcher is referring to communication in raising the performance in terms of efficiency and effectiveness of service delivery. Increase in efficiency and effectiveness increase
productivity (service delivery and Performance), reduction in labor costs (efficiency factor) and overall improvement in earnings and the value of the bank.
The use of appropriate means of communication is key to the growth of a bank. It helps to motivate the staff which in turn ensure enhanced performance. Beside facilitating improvement in inter-personal Relationships amongst bank staff, it also enhances customer service and care-a potent ingredient in service delivery. Therefore, investment or cost of training in the use of suitable means of communication in the bank is a wise and useful investment. At the end of it all it will contribute significantly in retaining existing customers and clients, attract new ones and ensure attainment of profit maximisation objective of the bank.
John's comments are very well accepted. It all comes down to efficiency and effectiveness, cost lowering/savings, improvement in earnings and value maximization. In between cost lowering and revenue improvement will be happy clients and brand loyalty.
A good example is when regulatory changes that affect customers need to be communicated accurately and quickly to frontline staff and to customers.....of course, the people involved have to be comfortable with technology and not rely on obsolete oral communcation preferences
Good example from Wasif. Timeliness of information dissemination leads to efficiency and cost savings.
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