Looking at the competition in the product and service industry, I am curious to know the role of innovation in creating a competitive edge in different industries.
Paul: My experience is that the high level of competition in the higher education market has forced many colleges & universities to develop online and hybrid courses. Some colleges even offer laptop computers to students and block tuition to gain a competitive edge.
You might have some examples in the following documents. The use of more powerful ICTs, a growing competition and more freedom for the firm in transforming the working conditions can lead to significative changes for the workers: