There are several research, paper and studies that contribute to Corporate reputation, very few studies concentrate on organisational reputation in the public sector.
check this please
Chapter Understanding organizational reputation in a public sector context
https://journals.sagepub.com/doi/abs/10.1177/0095399718771387?journalCode=aasb
I understand that the only valid critical element is the performance, efficiency and effectiveness of its actions. As a specialist in public management, he has always been aware of this discussion, when I decided that such a body "was better than another". The functioning of the agencies can only be qualified in relation to the resources with the account and the results obtained. In the case of the province of Buenos Aires (Argentina), for example, there is a wide diversity of labor statutes and budgets per capita used. Consequently, only a few organisms are the focus of attention of the most prepared professionals. It is in this way that the results are as small as the public bodies of the same State. I understand that benchmarking is the key tool to find the differences and deficiencies that exist. The comparison with an own publication on the subject:
Book Public Benchmarking: contributions for subnational governmen...
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