I find your research really interesting and applicable to my own practice with school districts and student teachers. I would love to have more information about the design of your research. I hope you are willing to share it.
I conducted a research project about students assessment of service quality delivered by academics and by admin staff. You can have a look at the methodology that was adopted for that project in the following two papers
https://www.researchgate.net/publication/315462301_Perceived_quality_of_administrative_services_and_its_consequences_on_students%27_behavioral_intentions?_iepl%5BviewId%5D=N3xW0fxlKAnKSWNQBcUWKZQH&_iepl%5BprofilePublicationItemVariant%5D=default&_iepl%5Bcontexts%5D%5B0%5D=prfpi&_iepl%5BtargetEntityId%5D=PB%3A315462301&_iepl%5BinteractionType%5D=publicationTitle
https://www.researchgate.net/publication/315462301_Perceived_quality_of_administrative_services_and_its_consequences_on_students%27_behavioral_intentions?_iepl%5BviewId%5D=N3xW0fxlKAnKSWNQBcUWKZQH&_iepl%5BprofilePublicationItemVariant%5D=default&_iepl%5Bcontexts%5D%5B0%5D=prfpi&_iepl%5BtargetEntityId%5D=PB%3A315462301&_iepl%5BinteractionType%5D=publicationTitle
Good luck with your research
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